We started like every other IT company. Then we changed the model—because the old one was wrong for our clients.
This isn’t a values page. It’s an honest account of where we started, what we decided to change, and why it matters to the businesses we serve in Westchester and Fairfield County.
IBM, White Plains, and 45,000 machines.
Before Performance Connectivity existed, the work was enterprise infrastructure at scale. Watson Research Center in Somers. One of the first large managed IT deployments in this region. Thousands of workstations, servers, and network nodes managed under a single framework. That kind of environment teaches you things that a standard help desk operation never does—what it means to own an environment, not just respond to it.
We left enterprise. We built something different in 1997. We ran it the way everyone did at the time: break-fix, reactive, vendor-driven. It worked. It was also wrong.
Wrong not because it wasn’t profitable, but because it wasn’t right for the clients. Break-fix is structurally misaligned with the client’s interests—you make more money when things go wrong, so there’s no real incentive to prevent problems. We noticed that. We changed the model.
That decision—to shift to a managed, responsibility-bearing model before managed services was the industry standard—is still the foundation of how we operate.
- 1997
Performance Connectivity founded in Purchase, NY. Initial focus: network infrastructure for professional services firms in Westchester County.
- Early 2000s
Shift from break-fix to managed services model—before it was industry standard. Not a trend decision. A business ethics decision.
- 2010s
Expansion into Fairfield County, CT. Security posture work moves from a service line into the foundation of everything we do.
- 2020s
Technology advisor practice formalized. CMMC compliance work added as defense contractors in the region face increasing regulatory pressure.
- 2026
AI & Automation advisory practice launched. Four-tier framework. Serving clients across Westchester and Fairfield County.
Not our values. How we actually operate.
We tell you when a tool won’t solve your problem.
Even when it’s a tool we sell. Especially then. A recommendation that saves you money at our expense is worth more in the long run than a sale we shouldn’t have made.
We don’t mark up hardware.
We make money on the relationship, not the equipment. Our recommendation on what to buy isn’t influenced by what we make on the transaction.
We own remediation.
If you get ransomware while under our managed services agreement, we fix it. No additional invoice. This commitment changes how we approach your security posture—we have direct financial exposure to the outcome.
We don’t compete with your internal IT.
If you have an internal IT person or team, our job is to make them more effective—not to displace them. We take on what they can’t or shouldn’t own.
We don’t send a proposal on a first call.
The first conversation is a fit conversation. We’re evaluating whether we can actually help you. If we can’t, we’ll say so—and point you toward someone who can.
We stay in the market we know.
Westchester and Fairfield County. We know the geography, the industries, the regulators, the primes, the sub-contractors, and the business patterns here. We are not trying to be a national MSP.
Three partners. One geography. No juniors on your account.
Wayne Libonati
President & CEO
IBM background, Watson Research, enterprise infrastructure at scale. Built PCI in 1997. Serves as technology advisor for the firm’s advisory clients. Active in CMMC compliance work and AI governance practice. Based in Purchase, NY.
Tim Kennedy
Partner — Sales & GrowthLeads client development and the firm’s growth system. Manages the relationship pipeline across Westchester and Fairfield County. First point of contact for new client conversations.
John Amaral
Partner — Professional ServicesLeads delivery. Owns the technical architecture of client environments and manages the professional services team. The person responsible for what we promise actually getting done.
If this sounds like the right conversation, start one.
We work with a small number of clients in this geography. We’re selective—not because we’re exclusive, but because we only take on engagements we can actually deliver well.
Contact UsWhat Our Clients Say
Real experiences from real businesses we support across Westchester & Fairfield County.
“PCI has been keeping my machines up and running and up to date with everything my business needs. Service is amazing and they are very knowledgeable. Cyber security is not an issue since they are on top of their game. I recommend them whether you are a small business or a corporation — great company to deal with.”
“They have provided IT Support for my company for 6 years and the service has been outstanding. Our network was in disarray when they came on board and they were able to organize it completely. We had serious vulnerabilities but they implemented cybersecurity measures to protect the network.”
“When my computer is down I am nonproductive so I often depend on the support team at PCI. They are all so professional, knowledgeable, attentive, patient and nice. Not sure what we would do without them. I highly recommend them to anyone who is looking for top notch computer support!”
“Experienced, knowledgeable and friendly service. This company listens and responds to your requests, anticipates your needs, and does it all quickly and with a smile!”
“Really great staff. Very friendly and helpful! Provide great service.”
“Knowledgeable, outstanding staff! Highly recommend for all your Tech needs!!”
“Awesome service and support. Nothing they can't do.”
“Exceptional team and service.”